Privacy Policy

Last updated: February 2026

Welcome to mentormembers.co.uk (“we”, “our”, “us”). We are committed to protecting your personal data and respecting your privacy in accordance with:

The UK General Data Protection Regulation (UK GDPR)
The Data Protection Act 2018
The Privacy and Electronic Communications Regulations (PECR)

This Privacy & Cookie Policy explains how we collect, use, disclose and safeguard your information when you visit www.mentormembers.co.uk

or use our services.

1. Who We Are

Mentor Members is operated by:

Mentor Members Ltd

Registered in England and Wales (Company No:16867958)

Registered Office: Building 41 Newport Road, Cowes, England, PO31 8BX

Email: hello@mentormembers.co.uk

For the purposes of data protection law, we are the “Data Controller” of your personal data.

2. GDPR Compliance Statement

We process personal data in accordance with the principles of UK GDPR:

Lawfulness, fairness and transparency
Purpose limitation
Data minimisation
Accuracy
Storage limitation
Integrity and confidentiality
Accountability

We only collect personal data where there is a lawful basis for doing so.

3. Personal Data We Collect

A. Information You Provide

Full name
Email address
Phone number
Professional background information
Mentoring preferences
Messages submitted through forms
Feedback or survey responses

B. Information Collected Automatically

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referral source
Cookies and tracking data

4. Lawful Bases for Processing (UK GDPR)

We rely on the following lawful bases:

Contractual necessity – to provide membership services
Legitimate interests – to improve services and maintain security
Legal obligation – to comply with tax or regulatory requirements
Consent – for marketing communications and non-essential cookies
You may withdraw consent at any time.

5. How We Use Your Personal Data

We use your data to:

Create and manage member accounts
Match mentors and mentees
Process payments
Deliver services
Communicate service updates
Provide customer support
Send marketing emails (with consent)
Improve website performance
Prevent fraud and misuse
Comply with legal requirements

6. Marketing Communications

We will only send marketing communications if you have submitted a form.

You can unsubscribe at any time by:

Contacting us at hello@mentormembers.co.uk

7. Sharing Your Data

We do not sell your personal data.

We may share data with:

Hosting providers
CRM/email service providers
IT support services
Professional advisers
Regulators or law enforcement (where required)
All third parties are required to process data securely and lawfully.

8. International Data Transfers

If we transfer data outside the UK, we ensure appropriate safeguards are in place, including:

UK-approved Standard Contractual Clauses
Transfers to countries with UK adequacy decisions

9. Data Retention

We retain personal data only as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Enforce agreements
When data is no longer required, it is securely deleted or anonymised.

10. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Rectify inaccurate data
Request erasure
Restrict processing
Object to processing
Data portability
Withdraw consent
Lodge a complaint

If you are not satisfied with our response, you may complain to:

Information Commissioner’s Office

Website: https://ico.org.uk

11. Data Security

We implement appropriate technical and organisational measures, including:

SSL encryption

Secure hosting environments

Access restrictions

Regular security reviews

However, no online transmission is completely secure.

12. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site function properly and improve user experience.

Under UK law (PECR), we must obtain consent for non-essential cookies.

Types of Cookies We Use

1. Strictly Necessary Cookies

These are essential for the website to function and do not require consent.

Examples:

Login session cookies
Security cookies
Payment processing cookies

2. Performance & Analytics Cookies

These help us understand how visitors use our website.

Examples:

Google Analytics (if used)
Page tracking cookies
These require consent.
These remember preferences such as:
Language settings
Saved login details

4. Marketing Cookies

Used to:

Deliver relevant advertising
Track campaign performance
These require explicit consent.
Managing Cookies
When you first visit our website, you will be presented with a cookie banner allowing you to:
Accept all cookies
You can also control cookies through your browser settings:
Block cookies
Delete cookies
Set alerts for new cookies
Please note that disabling certain cookies may affect website functionality.
Third-Party Cookies
Some cookies may be placed by third-party services integrated into our website (e.g. embedded videos, analytics providers, payment services). These providers have their own privacy policies.

13. Automated Decision-Making

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

14. Children’s Data

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

15. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

16. Contact Information

If you have questions about this policy or your personal data, please contact:

Mentor Members Ltd