1.1 The Company provides business mentoring services to start-ups, small and medium-sized enterprises (SMEs), and departmental managers (“Mentoring Services”).

1.2 Mentoring Services may be delivered in person, via video conferencing, or by telephone, as agreed between the Company and the Member.

1.3 The Mentoring Services are advisory in nature and are intended to support professional and business development.

2.1 The Mentoring Services are provided on a membership basis.

2.2 Membership includes access to the Company’s core mentoring services as described at the time of enrolment.

2.3 The Member may purchase additional mentoring packages or services (“Add-On Packages”) to suit their individual or business needs. Fees for Add-On Packages will be agreed separately.

3.1 Membership fees are payable monthly in advance.

3.2 All fees must be paid using the agreed payment method.

3.3 Fees for Add-On Packages are payable monthly in advance unless otherwise agreed in writing.

3.4 The Company reserves the right to suspend Mentoring Services if payment is not received when due.

3.5 All fees are exclusive of VAT. VAT may be applied at the prevailing rate at the time of invoicing where applicable, and confirmation of whether VAT applies will be provided prior to the start of the membership or any other services.

3.6 Core Membership fees are collected by Direct Debit. Add‑on tailored mentoring is invoiced separately on a month‑by‑month basis. Affilaite Membership fees are invoiced quarterly in-advance.

3.7 The mentoring fees outlined are based on the scope and delivery format agreed at the time of booking. These fees reflect standard service provision and assumptions regarding location, scheduling, and participant requirements. Please note that additional costs may apply where variations arise, including but not limited to changes in logistics, travel, venue requirements, materials, specialist preparation, extended session duration, or other agreed adjustments to the scope of delivery. Any such costs will be communicated in advance and, where practicable, agreed upon prior to being incurred.

4.1 The minimum membership term is three (3) months from the membership start date (“Minimum Term”).

4.2 Fees paid during the Minimum Term are non-refundable.

4.3 The minimum term for Add-On Mentoring packages is one (1) month from the start date (“Minimum Term”).

5.1 After completion of the Minimum Term, the Member may modify, pause, or cancel their membership.

5.2 Requests must be made in writing and will take effect from the next billing cycle unless otherwise agreed.

5.3 No refunds will be provided for fees already paid for the current billing period.

6.1 The Member agrees to:

• Engage respectfully and professionally during mentoring sessions;
• Provide accurate and relevant information;
• Take full responsibility for business and professional decisions.

6.2 The Company may suspend or terminate membership if the Member behaves in a way that is abusive, inappropriate, or disruptive.

7.1 All mentoring provided by the Company is advisory only.

7.2 The Company does not provide legal, financial, accounting, investment, or other regulated professional advice.

7.3 The Member remains solely responsible for all decisions, actions, and outcomes resulting from the mentoring.

7.4 The Company accepts no liability for any loss, damage, or adverse outcomes arising from:

• Decisions made by the Member;
• Actions taken or not taken by the Member; or
• Reliance on any advice or guidance provided during mentoring.

8.1 The Company does not guarantee any specific business, financial, or performance outcomes.

8.2 Outcomes depend on factors beyond the Company’s control, including the Member’s actions and external conditions.

9.1 Both parties agree to keep confidential any non-public information disclosed during the mentoring relationship.

9.2 Confidential information shall not be disclosed to third parties unless required by law or with prior written consent.

9.3 This clause survives termination of this Agreement.

10.1 All materials, tools, frameworks, and content provided by the Company remain the intellectual property of the Company unless otherwise agreed.

10.2 The Member may use these materials for internal business purposes only and must not reproduce, distribute, or sell them without written consent.

11.1 The Company may terminate this Agreement immediately if:

• The Member breaches a material term;
• Fees remain unpaid;
• The mentoring relationship becomes unworkable.

11.2 No refunds will be provided following termination.

12.1 To the fullest extent permitted by law, the Company’s total liability is limited to the fees paid by the Member in the three (3) months preceding any claim.

12.2 The Company shall not be liable for indirect or consequential loss, including loss of profit, revenue, or business opportunity.

12.3 Nothing in this Agreement excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

13.2 The Company may collect and process personal data including (but not limited to):

• Name, contact details, and business information;
• Information shared during mentoring sessions;
• Payment and billing information.

13.3 Personal data will be processed for the purposes of:

• Delivering the Mentoring Services;
• Managing membership and billing;
• Communicating with the Member;
• Meeting legal and regulatory obligations.

13.5 Personal data will not be shared with third parties except where necessary to deliver services, comply with legal obligations, or with the Member’s consent.

13.6 The Member has the right to access, correct, delete, restrict, or object to the processing of their personal data, and to request data portability where applicable.

13.7 Further details are set out in the Company’s Privacy Policy, available at [insert link].

15.1 This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements relating to the Mentoring Services.

16.1 The parties agree that this Agreement may be executed and accepted electronically.

16.2 Electronic acceptance, including (but not limited to) ticking an acceptance box, clicking an “I agree” button, typing a name, or signing via an electronic signature platform, constitutes a legally binding signature.

16.3 This Agreement shall be deemed executed and enforceable once accepted electronically, in accordance with the Electronic Communications Act 2000 and applicable UK law